FAQs
Answers to common questions about product quality, storage, ordering, and research use
General
What are research peptides?
Research peptides are compounds supplied for laboratory and scientific research purposes. They are typically used in controlled experimental settings by qualified professionals.
Are your products for research use only?
Yes. All products are supplied strictly for laboratory research use and are not intended for human or veterinary application.
Why does the vial sometimes look empty?
Lyophilised (freeze-dried) peptides can appear as a thin film or small powder at the base of the vial. This is normal and does not indicate a missing product.
Do you sell bacteriostatic water?
Yes, bacteriostatic water is available separately and can be purchased alongside peptide products where required for research preparation.
Quality & Testing
Do you provide Certificates of Analysis (CoA)?
Where available, Certificates of Analysis can be provided for select batches. Please contact us if you require documentation for a specific product.
What purity standard do your peptides meet?
Our products are sourced from trusted manufacturers and produced to high purity standards suitable for laboratory research.
Are your products batch tested?
Select batches undergo analytical testing to verify purity and consistency.
Why can peptide appearance vary between vials?
Variations in appearance (powder vs thin film) are normal and depend on the lyophilisation process. This does not affect product integrity.
Storage & Handling
How should lyophilised peptides be stored?
Lyophilised peptides should be stored in a cool, dry environment, ideally refrigerated or frozen depending on research requirements.
How should peptides be stored after reconstitution?
After reconstitution, peptides should typically be stored refrigerated (2–8°C) and used within a suitable timeframe for research stability.
Why should freeze-thaw cycles be avoided?
Repeated freeze-thaw cycles can degrade peptide structure and reduce stability, impacting research outcomes.
What are best handling practices?
Use sterile equipment, minimise exposure to light and air, and clearly label all materials to maintain consistency and integrity.
Ordering & Payment
What payment methods do you accept?
We currently accept bank transfer only. CASH
Can I amend my order after placing it?
If your order has not yet been dispatched, we may be able to amend it. Please contact us as soon as possible.
Do you offer bulk pricing or discounts?
For orders of over 10 items we offer a discount that is automatically applied at checkout, please contact us directly to discuss potential pricing options for larger orders or wholesale our products.
Shipping & Delivery
How long does dispatch and delivery take?
Orders are typically processed and dispatched within 1–2 working days and sent using Royal Mail 24-hour tracked postage.
Do you ship across the UK?
Yes, we offer UK-wide shipping. At present, no ROI or international shipping is available.
How are orders packaged?
All orders are packaged securely and discreetly to protect product integrity during transit.
What should I do if my order is delayed?
If your order has not arrived within the expected timeframe, please contact us and we will investigate promptly.
Collection
Can I collect my order instead of having it delivered?
Yes, we are based in Walsall and collection may be available by prior arrangement.
How do I arrange collection?
Please contact us in advance at sales@refinedpeptidesuk.co.uk to request collection and arrange a suitable time and location.
Research Use
Are these products for human use?
No. All products are strictly for laboratory research use only.
Can you provide dosage or usage guidance?
We do not provide dosage, administration, or clinical guidance. Products are intended for use by qualified researchers only. CONTACT
Do you provide research protocols?
We do not supply protocols or instructions beyond general handling and storage information.
Support
How can I contact you?
You can contact us via email at sales@refinedpeptidesuk.co.uk for any enquiries or support.
What should I do if there is an issue with my order?
Please contact us as soon as possible with your order details, and we will work to resolve the issue promptly.